POLICIES
Terms & Conditions
These Terms & Conditions apply to the use of the LONG TEA website and to purchases made through our website.
By accessing the website or placing an order, you agree to these terms. Please read them carefully before completing your purchase.
General Information
LONG TEA provides information about tea products, ordering, payment, delivery, and customer support through this website.
We may update, modify, or improve website content, product information, or services from time to time.
Nothing on this website should be construed as medical, health, or professional advice.
Orders
An order is considered submitted once the required order information has been successfully submitted through our website.
We reserve the right to review, reject, or cancel an order when reasonably necessary, including in the following cases:
• The product information is incorrect
• A product is out of stock
• Payment cannot be confirmed
• The customer or delivery information is incomplete
• We have reasonable grounds to suspect misuse, fraud, or an invalid transaction
If an order cannot be fulfilled after payment has been received, we will take reasonable steps to provide an appropriate resolution.
Pricing & Payment
Prices shown on the LONG TEA website are displayed in Malaysian Ringgit (RM) unless otherwise stated.
The final order total displayed during checkout may include the selected product package and any optional add-on items chosen by the customer.
Available payment methods may include cash on delivery and online payment through supported payment providers.
For online payments, payment processing may be handled by a third-party payment provider such as ToyyibPay. LONG TEA does not directly store your full banking or card information.
Product Information
We strive to present product descriptions, images, prices, and other information as accurately as reasonably possible.
However, the product's appearance, packaging, color, size, or presentation may vary slightly from the photographs or images on the website.
Tea is a natural product, and there may be variations in appearance, aroma, or flavor from batch to batch.
Product suitability may also depend on individual preferences and preparation methods.
Shipping & Delivery
Customers are responsible for providing complete and accurate shipping information when placing an order.
Delivery times may vary depending on the destination, the courier service, public holidays, weather conditions, and other circumstances beyond our reasonable control.
Please refer to our Shipping Policy for additional delivery information.
Returns & Refunds
Return and refund requests are processed in accordance with our Returns & Refunds policy.
Customers should contact LONG TEA as soon as reasonably possible if an order is damaged, incorrect, or otherwise affected by a verified issue.
Please see our Returns & Refunds page for more information.
Website Usage
You agree not to use the LONG TEA website in a way that may damage, disrupt, or interfere with the website, its services, or other users.
You must not attempt to gain unauthorized access to the website's systems, submit false or misleading order information, or use the website for unlawful or abusive purposes.
Website content, branding, product descriptions, and original materials may not be copied or reused for commercial purposes without permission, except as permitted by law.
Limitation of Liability
To the extent permitted by applicable law, LONG TEA shall not be liable for any indirect, incidental, or consequential losses arising from the use of this website or from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit rights or responsibilities that cannot be legally excluded or limited.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, or business practices.
The latest version published on this page will take effect as soon as it is made available on the website.
Contact Us
If you have any questions about these Terms and Conditions, please contact LONG TEA.
Email: support@longtea.my