P O L I C I E S

Shipping Policy

Thank you for shopping at LONG TEA. We strive to process and deliver your order as smoothly as possible. Please review the information below before placing your order.

Order Processing

Orders are processed after they have been successfully submitted or, where applicable, payment has been confirmed. Processing times may vary on weekends, public holidays, or during periods of high order volume.

Delivery

Delivery time depends on the destination, the courier service, and local delivery conditions. Estimated delivery times are provided for reference only and may be affected by circumstances beyond our control.

Please make sure your name, phone number, and shipping address are complete and accurate before submitting your order.

Tracking

If tracking information is available, it may be provided after your order has been prepared for shipment. Please allow some time for the courier’s tracking system to update after the package has been picked up.

Delivery Issues

If your package is delayed, damaged, or you believe there is a problem with the delivery, please contact LONG TEA and provide your order number so that we can assist you.
Contact: support@longtea.my