{"id":31,"date":"2026-08-19T23:53:50","date_gmt":"2026-08-19T15:53:50","guid":{"rendered":"https:\/\/longtea.my\/?page_id=31"},"modified":"2026-08-26T01:51:03","modified_gmt":"2026-08-25T17:51:03","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/longtea.my\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"
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POLICIES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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LONG TEA respects your privacy and is committed to handling your personal information responsibly.<\/p>

This Privacy Policy explains what information we may collect when you visit our website, place an order, or contact us, and how that information may be used.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Information We Collect<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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When you place an order or contact LONG TEA, we may collect information such as:<\/p>

\u2022 Your name
\u2022 Phone number
\u2022 Email address
\u2022 Shipping Address
\u2022 Postcode, city, and state
\u2022 Order and product information
\u2022 Payment method
\u2022 Messages or notes you send to us<\/p>

We may also automatically collect limited technical information, such as your browser, device type, IP address, and interactions with our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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How We Use Your Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We may use your information to:<\/p>

\u2022 Process and manage your orders
\u2022 Arrange delivery and provide order support
\u2022 Communicate with you about your purchase
\u2022 Respond to questions or customer service requests
\u2022 Improve our website, products, and customer experience
\u2022 Detect or prevent misuse, fraud, or technical problems
\u2022 Measure the effectiveness of our marketing, where applicable<\/p>

We do not sell your personal information to advertisers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Payment & Service Providers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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LONG TEA may use trusted third-party service providers to support website operations, payments, customer service, order processing, and business workflows.<\/p>

For example, online payments may be processed through ToyyibPay. Customer support may be provided through online chat services, and order information may be transferred using automation tools or spreadsheet software for order management.<\/p>

These providers may receive only the information reasonably necessary to perform their services and may process information in accordance with their own privacy policies and legal obligations.<\/p>

LONG TEA does not directly store your full bank card or online banking credentials.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Cookies & Tracking Technologies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage, and measure advertising performance.<\/p>

We may use tools such as Meta Pixel and related conversion measurement technologies to understand how visitors interact with LONG TEA after seeing an advertisement.<\/p>

These technologies may collect information such as page visits, device or browser information, and actions taken on the website.<\/p>

You may be able to manage or block certain cookies through your browser settings, although some website features may not work as intended.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Data Retention & Security<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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We take reasonable steps to protect personal information against unauthorized access, loss, misuse, or disclosure.<\/p>

Order and customer information may be retained for as long as is reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal or operational requirements.<\/p>

No method of Internet transmission or electronic storage can be guaranteed to be completely secure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Your Choices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You may contact LONG TEA if you would like to inquire about the personal information we hold about you, request a correction of inaccurate information, or raise a privacy-related concern.<\/p>

Where permitted and reasonably possible, we will review your request and respond accordingly.<\/p>

You can also manage certain browser cookies or advertising preferences directly through your browser or the relevant platform settings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If you have any questions about this Privacy Policy or how LONG TEA handles personal information, please contact us.<\/p>

Email: support@longtea.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

POLICIES Privacy Policy LONG TEA respects your privacy […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":4,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages\/31\/revisions\/407"}],"wp:attachment":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}