{"id":29,"date":"2026-08-19T23:53:21","date_gmt":"2026-08-19T15:53:21","guid":{"rendered":"https:\/\/longtea.my\/?page_id=29"},"modified":"2026-08-26T01:50:42","modified_gmt":"2026-08-25T17:50:42","slug":"returns","status":"publish","type":"page","link":"https:\/\/longtea.my\/en\/returns\/","title":{"rendered":"Returns &#038; Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"29\" class=\"elementor elementor-29\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b625c28 e-flex e-con-boxed e-con e-parent\" data-id=\"b625c28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d332ae1 elementor-widget elementor-widget-text-editor\" data-id=\"d332ae1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>POLICIES<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-620952f elementor-widget elementor-widget-heading\" data-id=\"620952f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eaff94 elementor-widget elementor-widget-text-editor\" data-id=\"7eaff94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At LONG TEA, we want every order to arrive in good condition and match what you purchased.<\/p><p>If there is a problem with your order, please contact us as soon as reasonably possible and provide your order number so our team can review the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a40e43 elementor-widget elementor-widget-heading\" data-id=\"5a40e43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Eligibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec1979 elementor-widget elementor-widget-text-editor\" data-id=\"7ec1979\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Return and refund requests are reviewed on a case-by-case basis.<\/p><p>Where applicable, products should generally be unused, unopened, and in their original packaging. Please keep your order information and any relevant packaging until your request has been reviewed.<\/p><p>Eligibility may depend on the condition of the product and the reason for the request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c723b76 elementor-widget elementor-widget-heading\" data-id=\"c723b76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Incorrect Items<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eaef674 elementor-widget elementor-widget-text-editor\" data-id=\"eaef674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your order arrives damaged, defective, or different from what you ordered, please contact LONG TEA and provide:<\/p><p>\u2022 Your order number<br \/>\u2022 A brief description of the issue<br \/>\u2022 Clear photos of the product and packaging, where applicable<\/p><p>Once the issue has been reviewed, we may offer an appropriate solution, such as a replacement or a refund.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70db1f7 elementor-widget elementor-widget-heading\" data-id=\"70db1f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68b735b elementor-widget elementor-widget-text-editor\" data-id=\"68b735b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If a refund is approved, we will process the refund using an appropriate method based on the original payment method and the circumstances of the order.<\/p><p>For online payments, the time it takes for the refund to appear may vary depending on the payment provider or bank.<\/p><p>For Cash on Delivery orders, our team may contact you to arrange the appropriate refund method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9756b24 elementor-widget elementor-widget-heading\" data-id=\"9756b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Situations Where Returns Are Not Accepted<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5979b elementor-widget elementor-widget-text-editor\" data-id=\"1d5979b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We may be unable to accept a return or refund request in the following cases:<\/p><p>\u2022 The product has been consumed or substantially used<br \/>\u2022 The product was damaged after delivery<br \/>\u2022 The request is based solely on personal taste or preference<br \/>\u2022 The product or packaging has been intentionally altered<br \/>\u2022 There is insufficient information to verify the order or issue<\/p><p>This does not apply to requests regarding products that have been verified as damaged, defective, or incorrectly supplied.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed1222c elementor-widget elementor-widget-heading\" data-id=\"ed1222c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f037f0 elementor-widget elementor-widget-text-editor\" data-id=\"6f037f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>support@longtea.my<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POLICIES Returns &amp; Refunds At LONG TEA, we want eve [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages\/29","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":5,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages\/29\/revisions"}],"predecessor-version":[{"id":416,"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/pages\/29\/revisions\/416"}],"wp:attachment":[{"href":"https:\/\/longtea.my\/en\/wp-json\/wp\/v2\/media?parent=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}